Frequently asked questions

Yes. JointWerks is headquartered at 3040 Sawmill Rd in St. Jacobs, Ontario, just north of Waterloo, open Monday to Saturday, 6am to 6pm. We are a custom metal fabrication, welding and CNC machining shop serving Kitchener, Waterloo, Cambridge, Guelph and the rest of Ontario, and we deliver across Canada, the United States and internationally.

Sheet metal fabrication turns flat sheet into finished parts by cutting, bending and joining it. We laser cut the blanks, form them on 175 and 350 ton press brakes, roll them where needed, and TIG or MIG weld them into brackets, enclosures, guards, frames and assemblies.

Yes. We make one-off parts and prototypes as readily as production runs. Many of our projects started as a single custom part for a problem nobody had solved before.

Stainless steel (including food-grade 316), mild steel and aluminum. We TIG and MIG weld all three, and roll sheet, plate, angle, tube and bar.

Yes. Cutting, forming, welding, machining, finishing and assembly happen under one order, so you deal with one shop instead of several.

Yes: multi-axis CNC turning, 5-axis CNC milling and manual machining, with CMM inspection. Machined parts and fabricated parts can be built and assembled in the same order.

Fast. Our quotes are built from live shop data, not guesswork, so we can turn them around quickly. Typical lead times once you order are 1 to 3 days for fabrication and 3 to 5 days for machining, depending on complexity and quantity.

Whatever you have: a 3D model (STEP or IGES), a drawing (PDF, DWG or DXF), an STL, photos, a sketch, or the broken part itself. Our engineers can turn a sketch or an old 2D drawing into a 3D model and production drawings.

Yes. Send us photos and dimensions, or the part itself, and we will model it, make it and get it back to you. If a line is down, call us at 519-218-9525.

Yes, as part of your order: powder coating, electrostatic wet spray, anodizing (including Type III hard anodizing), Alodine, electroless nickel, electropolishing, black oxide, zinc and passivation. Your parts arrive finished.

Yes. We deliver across Canada and the United States, and ship internationally. Our team handles the shipping requirements, so your parts reach you wherever you are.

Robotics and automation, automotive, aerospace and defence, energy and mining, food, pharmaceutical and beverage, industrial and construction, research labs, and hospitality and healthcare.

In ManuConnect, our customer portal. You see every quote, order, drawing and revision in one place, and watch your parts move through each operation and quality checkpoint as it happens.

Yes. Your drawings and data live in ManuConnect, shared only with the people making your parts. We are working toward ISO 27001 and CPCSC Level 1 (Canadian Program for Cyber Security Certification).